GDPR Privacy Policy

Privacy Policy

Ross Solicitors Ltd is a legal practice authorised and regulated by the Solicitors Regulation Authority (SRA number 510279) and is a ‘data controller’ under the General Data Protection Regulation.

This Privacy Policy sets out how Ross Solicitors Ltd uses and protects any
information that you provide to us when visiting and using this website. If you
are a client of ours or become one, we process a wider range of personal
data which is subject to a broader range of privacy-related issues which are
confirmed during the engagement process.

Information you provide to us
Your privacy is important to us and we are committed to protecting your
privacy and confidentiality. By providing personal information such as your
name, address, telephone and email contact details via our website Enquiry
page, you agree to Ross Solicitors Ltd contacting you with regards to your
enquiry.

We will ensure that the information you provide to us is kept secure using
appropriate technical and organisational measures.

Information we collect about you
The information we collect is your personal data relevant to your enquiry and
to enable us to act for you if instructed to do so. However, this may extend to
other data subject to the nature of your request. We aim to process data,
whether personal or not, only to the extent necessary for us to provide clients
with our services and for other agreed purposes.

Cookies
We may also collect information in connection with your use of our website by
using ‘cookies’. Cookies are small text files that are placed on your computer
by websites that you visit. They are widely used in order to make websites
work efficiently, as well as providing useful feedback on how customers
interact with our site so that we can make improvements. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser to decline cookies.

Basis for Processing Information
The “General Data Protection Regulations” (GDPR) are the primary
legislation defining your rights over our processing of your personal data and
requires us to declare which of six lawful reasons we are relying on when
processing your information.
Accordingly, the basis on which we process your personal data is for one or
more of the following reasons:
• It is necessary for the performance of our contract with you.
• It is necessary for us to comply with a legal obligation.
• It is in our legitimate interests to do so.
• You have given us your consent, which can be withdrawn at any time by
contacting us.
Sharing Your Information
There are strict rules about who we can share your information with and this
will normally be limited to other people who will assist with your enquiry/
matter or where you have given consent. Information may also be disclosed
if we are under a duty to share your personal data to comply with any legal
obligation (for example to government bodies or law enforcement agencies)
or in order to enforce or apply our terms of business. This includes providing
information to the Legal Aid Agency in any application for public funding for
your case.
In some circumstances we may need to pass your personal data to a third
party to check your identity with fraud prevention agencies, or for debtor
tracing and the prevention of money laundering.
We require third parties to comply strictly with our instructions and data
protection laws and we will ensure that appropriate controls are in place
where third parties have access to personal data.
Your Rights
In accordance with the “General Data Protection Regulations” (GDPR) you
have the following rights:
• Right to be informed
• Right of access
• Right of rectification
• Right to erasure
• Right to restriction of processing
• Right to object
Access to Personal Data
It is important that the personal information we hold for you is correct. If you
would like to review, verify, correct or request erasure of your personal
information, object to the processing of your personal data or request that we
transfer a copy of your personal information to another party, you will need to
provide a request in writing to Gordon Hotson at the address shown under
‘Contact Information’.
Changes to our Privacy Policy
We may from time to time update or amend this Privacy Policy to comply with
current law or to meet changing business requirements without notice to you.
Any updates or amendments will be posted on this website and will become
effective when posted. By continuing to use this website, you agree to the
terms of such updates or changes.
Complaints
In the first instance we hope you will contact us directly with any questions or
complaints issues. Please contact Gordon Hotson, who will be pleased to try
and assist
If your complaint is not resolved and you are unhappy with the way we are
handling your information, you have a legal right to lodge a complaint with the
Information Commissioners Office (ICO) at https://ico.org.uk/concerns/
Contact Information
Ross Solicitors Ltd
40 Victoria Road
Swindon
Wiltshire
SN1 3AS                     Telephone : 01793 512960